Last updated: September 2026
We want you to be delighted with your TheXmasGlow projector. If something isn't right, this page explains exactly how returns, refunds and cancellations work.
Returns window
You have 14 days from the day your order is delivered to request a return. To be eligible, the item must be unused or in the same condition you received it, with all accessories (remote, power adapter, stake or mount) and its original packaging.
How to start a return
Email danlex.ventures@gmail.com with your order number and a short note about the problem. Photos or a short video help us resolve faulty items faster. We reply within 24-48 hours with return instructions and the correct return address. Please do not send anything back before you have received those instructions - unannounced returns cannot be tracked to your order.
Return shipping costs
If the item arrived damaged, faulty, or is not what you ordered, we cover the return shipping and send a replacement or a full refund - your choice. If you are returning for any other reason (changed your mind, no longer needed), the return shipping cost is yours. Original shipping charges, where they were paid, are non-refundable.
Refunds
Once your return arrives and has been inspected, we email you to confirm the outcome. Approved refunds are issued to your original payment method within 3-5 business days of approval. Your bank or card issuer then needs a further 5-10 business days to post the money back to your account - that part is outside our control.
Damaged, faulty or incorrect items
Inspect your parcel on arrival. If the projector is damaged, does not power on, or the wrong item was sent, contact us within 7 days of delivery with photos of the item and the outer box. We will arrange a replacement or a full refund at no cost to you.
Order cancellations
You can cancel your order for a full refund at any point before it has been fulfilled. Because we ship quickly, that window is usually short - email us as soon as possible. Once a parcel has left the warehouse, the return process above applies instead.
Items we cannot refund
Gift cards, and any item returned after the 14-day window, damaged through misuse, or missing its accessories or packaging, cannot be refunded. If we receive a return that does not meet these conditions we will contact you before taking any action.
Late or missing refunds
If more than 10 business days have passed since we confirmed your refund and you still do not see it, check with your bank or card issuer first, then email us and we will chase it with our payment processor.
Contact
Questions about a return or refund? Email danlex.ventures@gmail.com and we will get back to you within 24-48 hours.