Shipping Policy
Thank you for shopping with TheXmasGlow. This policy explains how and when your order is shipped.
Order processing
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. During the Christmas season order volume is high, so processing can take a little longer.
Delivery times
Once your order has been dispatched, estimated delivery times are:
- United States: 7–15 business days
- Canada, United Kingdom and Europe: 10–20 business days
- Rest of the world: 12–25 business days
These are estimates, not guarantees. Customs clearance, carrier delays, weather and peak-season volume can extend them.
Shipping cost
Shipping costs are calculated at checkout and shown in full before you pay.
Tracking
As soon as your order is dispatched you will receive a confirmation email containing a tracking number. Tracking information can take 2–5 business days to begin updating after dispatch.
Split shipments
If you order more than one item, your order may arrive in separate parcels at different times. There is no extra cost to you if this happens.
Incorrect addresses
Please check your shipping address carefully before completing checkout. If your order has not yet been dispatched we can update the address — email us as soon as possible. We cannot redirect a parcel once it has left the facility, and we cannot refund orders that are lost because of an incorrect or incomplete address.
Lost or delayed parcels
If your order has not arrived within 30 business days of dispatch, contact us. We will investigate with the carrier and either resend your order or refund it in full.
Damaged on arrival
If your order arrives damaged, email us within 7 days of delivery with photos of the item and its packaging and we will arrange a replacement or a refund.
Contact us
Questions about shipping? Email danlex.ventures@gmail.com and we will reply within 24–48 hours.